Privacy Policy

BUSINESS NAME AND CONTACT DETAILS

Business Name: Hope in Health
ABN: 58 635 526 037
Email: contact@hopeinhealth.com.au
Address: PO Box 1975, Kingscliff NSW 2487

DATA SAFETY STATEMENT

We’re committed to protecting your personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data. However, be aware that no system is ever completely secure.

We have implemented various safeguards including pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.

DATA COLLECTION AND USAGE

The data we collect	How it is collected	Reasons this data is collected	How it will be used
Name Email Address Phone number Postcode	Collected when making an enquiry	Legitimate interest Compliance with legal obligations	Used to contact you about your enquiry

DATA RETENTION AND DELETION

RETENTION

We keep your personal data only as long as necessary to provide you with the Hope In Health Service and for Hope In Health’s legitimate and essential business purposes, such as:

maintaining the performance of the Hope In Health Service
making data-driven business decisions about new features and offerings
complying with our legal obligations
resolving disputes

DELETION

When you make an enquiry, we’ll delete or anonymise your personal data so it no longer identifies you, unless we’re required to keep something or we still need to use it for a legally justifiable reason.

Here are some examples of situations where we’re legally allowed or required to keep some of your personal data:

if there’s an unresolved issue relating to your account, such as an outstanding credit or unresolved claim or dispute;
for our legal, tax, audit and accounting obligations; or
for our legitimate business interests such as fraud prevention or to maintain security.

YOUR PERSONAL DATA RIGHTS AND CONTROLS

	It is your right to
Access	Be informed of the personal data we process about you and to request access to it
Rectification	Request that we amend or update your personal data where it’s inaccurate or incomplete
Ensure	Request that we delete certain of your personal data
Restriction	Request that we temporarily or permanently stop processing all or some of your personal data
Object	Object to us processing your personal data at any time, on grounds relating to your particular situation. Object to your personal data being processed for direct marketing purposes.

HOW TO LODGE COMPLAINT

For any questions or concerns about this Policy, contact our Data Protection Officer any one of these ways:

Email: privacy@hopeinhealth.com.au
Write to us at: Hope In Health Pty Ltd, PO Box 1975 Kingscliff NSW 2487

Hope In Health Pty Ltd is the data controller of personal data processed under this Policy.